Client Management Part I

1. Open the Client Segmentation Tool.

2. Select the appropriate “Servicing Advisor” for which a list is to be reviewed by unselecting all inapplicable advisors in the “Select advisor(s)” dropdown.

3. Review the client’s “Recurring Revenue” and “AUM” column.

4. Update the client’s segment to correctly align with NHWM’s requirements/preferences or confirm the recommended segment that the tool has identified. Note: This process should be done and updated on a quarterly basis.

5. After you have “Confirmed Segment” for each Group ID, Nolberto will export the Servicing Advisor’s individual list on the last month of each quarter to begin reassignment procedures.

Client Transfer Program (Turn-In):

1. Nolberto will export the Servicing Advisor’s individual client list on the last month of each quarter to begin reassignment procedures.

2. Exported client list will be filtered/sorted by “Confirmed Segment” only.

3. Nolberto will copy and email the “Bronze” weighting to the respective Servicing Advisor on the first day of the last month of the current quarter so that each Servicing Advisor has a chance to review their own lists and make any necessary updates before the end of the current quarter.

4. On the 15th day of the last month of the current quarter, Nolberto will send the Servicing Advisor a follow-up email/reminder to complete any updates before the end of the current quarter.

5. On the last day of the current quarter, Nolberto will reassign all “Bronze” clients to AAC. Reference the AAC Client Transfers PDF.

6. Open eForms Manager and search for Form 402130 (Client Transfer Program).

  • Tip: Clients are transferred by group ID – not by client ID. If you want to remove a client but retain another client within the same group, contact Client Data to separate the clients prior to submitting the request.

  • Tip: Save time by e-submitting a form and attaching an Excel file with a list of clients using the “Add Documents” feature on Status Manager.

Client Management Part II

1. Re-segment your book:

  • Review your client segmentation tool and re-evaluate your segments for profitability.

  • Consider how to leverage any excess practice capacity generated with the transfer.

Prepared by Nolberto Chávez